The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Horto-Floricola de Santo Antão, Lda provides all the information so that you can exercise your right to complain to an official entity, third party and impartial to the process.
Thus, if you are dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can access this official website and expose your dispute
What is Alternative Dispute Resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the trader who is the target of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
Perhaps you know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the context of consumer disputes’. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
Suggestion for Alternative Dispute Resolution Entity:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo